Basic FAQ

Q. What does Finazz mean?

A. It is a play on the words "financial" and "analyze"- which is what our tool helps you do.

Q. Why do you spell wizard with two zeds?

A. This is a play on the Finazz name.

Q. What if I conduct my business on a project-by-project basis?

A. Ultimately, you want information about each project, as well as your business as a whole. Therefore, you should upload each project individually and run the analysis. You can also run an analysis on your entire business to obtain the overall results. If you do not have statements for each project, you can either use the manual upload function or format an Microsoft Excel spreadsheet to be able to use either of the other two upload functions.

Q. I am in my first year of operations. How do I use Finazz when I have nothing to compare my results to?

A. Don't worry- you can manually input your budget, or wishlist of where you want to be, to use as a comparison. If your information is in a Microsoft Excel file, you can use one of the formats to add your budget before you upload to Finazz. You can also use Canadian averages for your industry. Check out the Analyze tab to see how.

Q. My financial statements have terms I'm not sure I understand. How can I get the most out of Finazz?

A. Here's a list of common accounting terms and what they mean:

Revenue: this represents the money your customers pay you for your goods or services. Other terms meaning the same thing are sales or service fees.

Cost of goods sold: this represents what you paid for the product you are selling to customers at a higher price.

Expenses: these are all the little costs that helped you make the sale to the customer. For example, you need to pay rent so you have a place your customers can come to see your products; or you need to pay employees, pay for a telephone, and so on Income: this term represents the amount left over after you have recorded your revenue and subtracted all your expenses.

Other terms meaning the same thing are profits, net income, net profit or the bottom line.

 Account FAQ

Q. How safe is my credit card information?

A. Very safe. Credit card details are encrypted from your computer and pass through us to the credit card company. We have decided not to keep the details on our servers to make us a far less potential target for computer hackers.

Q. What currencies can I use to pay for my subscription?

A. We display currencies in Canadian dollars. You will be charged the Canadian dollar amount and your credit card company will do the exchange for your currency.

Q. How do I renew my subscription?

A. Our system automatically renews your subscription until you decide to cancel it. You will receive an email 5 days before your credit card on file will be charged. If your card information, expiry date, etc., has changed please make sure you log into your account and update the billing information so you don't have your service interrupted.

Q. Do you allow third-party party access to my customer data or company data?

A. We believe strongly in your right to privacy, and do all we can to protect the privacy of our users. Our business earns its money by selling software, never by monetizing your private data. Our privacy policy can be easily summarized in one line:

We don't sell or rent any of your data to third parties. Ever. Period.

In addition, we collect and keep as little data from you as we reasonably can. Collecting the bare minimum of data for our needs means there's little incentive for a malicious party to attempt to access our databases, as well as minimal consequences were such a potential breach to actually occur.

Q. Why can't I change my industry?

A. The explanations for the alerts in your data are somewhat industry-specific, and will become more industry-specific as we continue to update Finazz. Therefore, focusing on your most predominant industry will result in more helpful responses. If you truly have two very distinct industries, you may need to have two accounts.

Q. How do I change from a monthly subscription to a yearly one?

A. Having an annual subscription will save you money. You get 12 months for the price of 10. You can change your subscription by logging in to your account and then clicking on My Account, Settings, Billing and Update Plan. Save your changes.

Q. What if I want to cancel my subscription?

A. We are very sorry to see you leave Finazz.com. We hope your financial analysis needs have been met, and any questions or concerns have been addresses through our reort-n-issue process. If you have a monthly subscription, your account will not be charged for the next subscription period. If you have a yearly subscription, your refund will depend on the time left to renewal. Please contact us if the situation above applies to you.

 Uploading Data FAQ

Q. How safe is my data?

A. Your data is stored in a safe location. Private information is on secure web servers. It can only be accessed with the correct username and password, known only by you. The password is stored in an encrypted hash form. That means even our Finazz staff cannot see your password.

Q. What if I do not use a Sage or QuickBooks accounting software package?

A. Not to worry. Finazz has manual input capabilities, too. Also, if your accounting software package exports your income statement to Microsoft Excel, you can use either the Sage or QuickBooks upload system, depending on how it is formatted. Please go to the Analyze tab to see how to upload a file not generated by Sage or QuickBooks.

 Troubleshooting FAQ

Q. What if my question is not answered in the FAQ section?

A. Please use the Report an Issue function under the Support tab to submit a question to our Finazz team.